![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1726418166845/clxkvmc8ue1ohtdvayg9v42nf.webp?width=1000&quality=80&format=webp&strip=true)
Sheraton Santiago Hotel and Convention Center
8.3Rating
ExcellentRated by Guests
308Reviews
What to expect
Pros
- 😊Friendly and attentive staff like Nicolas
- 👍Good location of the hotel
- 🐕Pet-friendly environment
- 🍽️Exquisite dinner and varied breakfast buffet
- 🛏️Comfortable and spacious rooms
- 🏊♂️Great pool area for relaxation
- 🍹Wonderful drinks prepared by the bartender
- 🎉Special packages for celebrations like anniversaries
- 💼Good for business stays with comfortable rooms
- 👩💼Very helpful and polite staff members
Cons
- 🕒Slow and unkind attention from staff
- 🔒Issues with early check-in not honored
- 🛌Problematic bed arrangements for couples
- ❌Discriminatory behavior towards guests
- 🚗Security concerns like theft in the parking area
- 📺Outdated TV systems in the rooms
- 🥶Lack of heating in common areas
- 📶Poor Wi-Fi connectivity
- 🚿Intermittent hot water supply in the showers
- 🤝Inconsistent service quality from different staff members
What this place has to offer
Things to do and ways to relaxFitness center, Hammam, Hiking, Massage, On-site entertainment, Skiing, Solarium, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen, Room service [24-hour], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, French, Portuguese, Italian
Sheraton Santiago Hotel and Convention Center is perfectly located for both business and leisure guests in Santiago. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas, car park are just some of the facilities on offer. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, air conditioning, wake-up service, desk, mini bar. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Santiago has to offer are three great reasons you should stay at Sheraton Santiago Hotel and Convention Center.
Where you'll be sleeping
45 m²
Family Suite, 1 Bedroom Suite
1 king bed or 1 king bed and 1 sofa bed
90 m²
Club Suite, Club lounge access, 1 Bedroom Larger Suite
1 king bed or 1 double bed
45 m²
One Bedroom Executive Suite--Club lounge access
1 king bed and 1 sofa bed
22 m²
Classic Room, Guest room, 1 King, Pool view
1 king bed
45 m²
Club Room, Club lounge access, Guest room, Club Room view
1 king bed
34 m²
Superior Room, Guest room, 1 King, City view
1 king bed
22 m²
Classic Room, Guest room, 1 King, Classic City view
1 king bed
22 m²
Classic room, Guest room, 2 Twin/Single Bed(s), City view
2 single beds
22 m²
Classic Room, Guest room, 2 Twin/Single Bed(s), Pool view
2 single beds
45 m²
Club Room, Club lounge access, Guest room, 1 King, City view
1 king bed
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