American Museum of Natural History - 1.08 km from property

Gantry Plaza State Park - 3.14 km from property

Grand Central Metro Station - 2.65 km from property

The Metropolitan Museum of Art - 550 m from property

Deluxe Salon 2 Queens - Accessible - Guestroom

The Surrey

New York, United States

8.9Rating

ExcellentRated by Guests

84Reviews

What to expect

Pros

🌟Fantastic location for sightseeing and shopping
🥂Complimentary champagne upon arrival
🎷Live jazz entertainment in the evenings
🎁Personalized and thoughtful service for special occasions
🌺Beautiful and spacious rooms with classic architecture
🍽️Superb French restaurant on-site
🛁Massive bathrooms with luxurious amenities
☕Elegant design and decor throughout the hotel
🧳Efficient and timely service from the staff
🍸Great bar atmosphere with a touch of style

Cons

💸Arrogant and dismissive staff members
🚚Noise disturbances from garbage trucks outside
🔇Poor soundproofing in rooms, leading to noise disruptions
🛏️Inconsistent room cleanliness and maintenance issues
☕Lack of in-room coffee facilities or late removal of lobby coffee
⏰Issues with room temperature control and heating
💼Unresponsive or unhelpful front desk and customer service
🛎️Inconvenient check-in delays and room readiness problems
🔒Privacy concerns due to poor room design or layout
🛋️Outdated or worn-out furniture and decor in some rooms

What this place has to offer

Things to do and ways to relaxFitness center, Massage, Sauna, Spa, Spa/sauna, Tours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, German, Spanish, French, Portuguese

The 5-star The Surrey Hotel offers comfort and convenience whether you're on business or holiday in New York (NY). The hotel offers guests a range of services and amenities designed to provide comfort and convenience. Take advantage of the hotel's 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking, car park. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, non smoking rooms, air conditioning, heating, wake-up service. To enhance guests' stay, the hotel offers recreational facilities such as fitness center, spa, massage, garden. The Surrey Hotel combines warm hospitality with a lovely ambiance to make your stay in New York (NY) unforgettable.